Sep 03

Your Card Has Expired: Ten Mistakes to Avoid When Designing an ePayment System

Payment and billing design is it’s own animal on the web. How do you maintain a good customer relationship while gracefully taking your users’ hard-earned cash? So much is at stake in a poor payment experience.

I got together with two talented designers who grapple with the same obstacles, on sites dealing in billions of dollars annually, and we sat down and discussed our experiences. If you design payments online today is your last day to vote for my SXSW panel!

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